The basis on which lessons are delivered. Plain English.
These terms are between you (the client, normally a parent or guardian) and Gabriel Matin (trading as Nile Tuition Academy), a sole-trader private tutor based in London, United Kingdom. Booking a session means you have read and accepted them. If enrolling on behalf of someone under 18, you confirm you are their parent or legal guardian.
One-to-one tuition in mathematics, sciences, and 11+ preparation, delivered online or in person. Every enrolment includes a personalised study protocol, revision notes, and monthly progress reports. Sessions are scheduled by mutual agreement. No specific grade outcome is guaranteed - results depend on student effort and many factors outside our control.
The initial consultation is free and carries no obligation. After it we agree on subjects, frequency, and duration. Lessons are typically booked in blocks of four. A calendar invite and confirmation email are sent for every session.
Invoices are issued at the start of each block, payable by bank transfer within 7 days. All prices are in pounds sterling and are VAT-exempt - Nile Tuition Academy is not registered for VAT. Rates are fixed for the academic year and reviewed each September with 30 days' notice.
Under the UK Consumer Contracts Regulations 2013 you have a statutory 14-day right to cancel a prepaid block before the first session begins. Refunds are issued within 10 working days. Once sessions have started, unused lessons can be carried forward.
Either party may end the arrangement at any time with 14 days' written notice by email. No minimum commitment applies.
Students under 18 are the priority. The tutor holds a current Enhanced DBS certificate - the highest level of background check for working with children. For online lessons a parent should be present in the home; for in-person lessons a chaperone should be present.
Any safeguarding concern should be raised immediately:
Online sessions may be recorded only on explicit requestby a parent or guardian, confirmed in writing by email before the session. Recordings are stored on the tutor's encrypted personal device, shared only with the requesting parent via a private link, retained for a maximum of 90 days, and deleted on request. No recording is made without prior written consent.
Where messaging support is offered as part of a session block, the following rules apply:
Service complaints (non-safeguarding) should be emailed to [email protected] within 14 days of the issue. We will respond within 7 working days. If the matter is not resolved, you may escalate to an Alternative Dispute Resolution provider or the small claims court (England and Wales) - we will cooperate with any reasonable process.
Notes, question banks, and planners created for a student remain the intellectual property of Nile Tuition Academy and are licensed for that student's personal use only.
The Sutton 11+ practice paper bundles sold at /11plus are a separate product from 1:1 tuition and are governed by this section as well as the sections above that apply generally (liability, governing law, contact).
What they are.Original practice papers written in the style of the Sutton Selective Eligibility Test (SET), Stage 1 and Stage 2. Nile Tuition Academy is an independent publisher and is not affiliated with, endorsed by, or connected to Sutton Grammar School, Wilson’s School, Nonsuch High School for Girls, Wallington High School for Girls, Wallington County Grammar School, GL Assessment or CEM. These are not the official tests and are not past papers.
Licence. Buying a bundle grants a non-exclusive, non-transferable licence to print and use the files for your own household or the pupils you personally tutor. Files may not be resold, sub-licensed, shared, uploaded anywhere accessible to non-purchasers, or used across a school, tuition centre, agency or franchise. Copyright remains with Nile Tuition Academy throughout.
Delivery. Payment is taken securely through Stripe. Your files download automatically on the confirmation page immediately after payment, and the download link works up to 3 times in case a file needs re-downloading. If a link stops working before you have your files, email [email protected] with your payment confirmation and it will be resent at no charge.
Your right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel a distance purchase. For digital content delivered immediately by download, that right is lost once the download begins, because you have expressly asked for delivery to start straight away and, by ticking the consent box at checkout, have acknowledged that you lose the cancellation right by doing so. This does not affect your rights under the Consumer Rights Act 2015 if a file is faulty, corrupted, or not as described - contact us and it will be corrected, replaced, or refunded.
Nothing here limits statutory rights under UK consumer law, or liability for death, personal injury, or fraud. Beyond that, liability for direct loss is capped at the total value of lessons paid in the previous three months. We are not liable for indirect loss - including a specific exam grade, university offer, or scholarship outcome.
These terms are governed by the laws of England and Wales. Unresolved disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you wish to use an Alternative Dispute Resolution provider before court, you are free to do so - we do not subscribe to a specific scheme but will cooperate with any reasonable process.
Questions about these terms? Email [email protected]. We respond within one working day. A postal address is available on request and appears on every invoice.
If anything during a lesson makes you uncomfortable, raise it. Contact the tutor directly - details are in section 8.